Refund policy

Every print is made to order, produced specifically for you. As a result, we cannot accept returns or offer refunds for a change of mind. If you change your mind quickly, you can still cancel before production starts.

Cancelling an order

You can cancel until production starts, usually around 8 hours after you order. Email us at hello@spacephotoeditions.com with your order number and we will check whether it can still be stopped. If it can, you get a full refund.

Damage, misprints and faults

If your order arrives damaged, misprinted or faulty, email photographs of the damage and the packaging within 30 days of delivery. Keep both until we reply. Damage, misprints and faults are put right at our expense, with a replacement or a refund.

Lost parcels

Every parcel is tracked and insured. If your parcel does not arrive, let us know within 30 days of the estimated delivery date and we will take it up with the carrier for you.

Addresses

If the address given with an order is incomplete or incorrect, or a parcel is not collected, the carrier returns it to our studio. We will contact you to confirm the address, and the cost of sending it again is yours.

Your statutory rights

This policy does not affect your statutory rights as a consumer.

Contact

JDFS V.O.F., trading as Space Photo Editions, Raamstraat 23-2, 1016 XL Amsterdam, the Netherlands. hello@spacephotoeditions.com