Returns
Every print is made to order, so we cannot accept returns or offer refunds for a change of mind. If it is damaged in transit, or arrives in a way you were not expecting, we will put it right.
The full terms are in our refund policy.
Can I return a print I no longer want?
Every print is made to order, produced specifically for you. As a result, we cannot accept returns or offer refunds for a change of mind. If you change your mind quickly, you can still cancel before production starts.
What if my parcel does not arrive?
Let us know within 30 days of the estimated delivery date. Every parcel is tracked and insured, so we will take it up with the carrier for you.
Can I cancel my order?
Yes, until production starts, usually around 8 hours after you order. Email us with your order number and we will check whether it can still be stopped.
What if it arrives damaged?
Email photographs of the damage and the packaging within 30 days of delivery. Keep both until we reply. Damage, misprints and faults are put right.