Frequently asked questions

A framed print leaves our studio within 24 to 96 hours, a photo art print within 24 to 72 hours. After that, delivery usually takes 1 to 5 working days in the United States, 1 to 3 in the UK, 1 to 10 in Europe and 2 to 15 elsewhere. Parcels often arrive sooner.

Yes. Free shipping worldwide, insured and tracked. Your tracking link comes by email when the parcel leaves the studio.

Not in the US, the UK, the EU or Australia. Elsewhere, your country may charge duty on arrival, paid by the recipient.

Every print is made to order, produced specifically for you. As a result, we cannot accept returns or offer refunds for a change of mind. If you change your mind quickly, you can still cancel before production starts.

Let us know within 30 days of the estimated delivery date. Every parcel is tracked and insured, so we will take it up with the carrier for you.

Yes, until production starts, usually around 8 hours after you order. Email us with your order number and we will check whether it can still be stopped.

Email photographs of the damage and the packaging within 30 days of delivery. Keep both until we reply. Damage, misprints and faults are put right.

Neither. It is the glaze, the clear Perspex at the front of the frame. The photograph sits inside a mount, so it is smaller: a 20 × 20 in glaze holds a 16 × 16 in photograph. The frame is 7/8 in (22 mm) deep.

Yes. The hanging hardware is already fitted to the back: a cobra hook on frames up to 70 × 100 cm, and a sawtooth hanger on larger frames. A screw or a nail in the wall is all you need.

The frame is wood with a satin finish, in black, white or natural. The mount is a snow white conservation mount, acid-free, 3/32 in (2.4 mm) thick, with a bevelled window. The glaze is Perspex acrylic.

We use high quality Perspex. It is as clear as glass, so there is no difference in how the photograph looks, and it is light and shatter resistant. It protects the photograph, it travels safely to wherever you live, and a large frame stays light enough to hang easily. For us it is not a compromise: the glass that would really do better, museum glass with UV protection, costs a great deal more, and it would put these photographs out of reach for many people. We would rather more people can enjoy them at home. If you would still prefer glass, email us with the photograph and size, and we will see what is possible.

Framed prints are giclée printed on fine art paper. Photo art prints are printed on 240gsm lustre photo paper with a satin finish, right to the edge.

No. The photograph is printed to the edge of the paper. It is rolled in tissue and sent in a tube, ready for a frame of your own.

Cases for iPhone 16, 17 and 18 have MagSafe built in (not the 16e and 17e). Cases for older iPhones, Galaxy and Pixel have no magnets. Wireless charging works with all cases.

Each one was chosen and restored for Apollo VII-XVII or The NASA Photo Book, from the best surviving source: NASA’s scans of the original film where they exist, and its processed mission images where they do not. Nothing is added that was never there, and the grain stays.

They are not numbered, because every print is made to order. But they are exclusive: each one is printed from the file we restored for our books, not from a low quality copy found online.

Yes, we are happy to help. Email us the NASA frame code, or a link to the photograph, and we will look for the best source to restore and print it from.